Path to Customer Success (Path2CS)
Timeline
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March 20, 2022Experience start
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March 22, 2022Project Scope Meeting
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March 26, 2022First Week Progress Meeting
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April 2, 2022Second Week Progress Meeting
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April 9, 2022Third Week Progress Meeting
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April 15, 2022Final Project Meeting
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April 17, 2022Experience end
Timeline
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March 20, 2022Experience start
-
March 22, 2022Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
-
March 26, 2022First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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April 2, 2022Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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April 9, 2022Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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April 15, 2022Final Project Meeting
Meeting between students and company to present project findings and provide the report.
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April 17, 2022Experience end
General
- Bootcamp
- 24 learners; teams of 4
- 20 hours per learner
- Dates set by experience
- Learners self-assign
Preferred companies
- 4/4 project matches
- Anywhere
- Academic experience
- Any
- Any industries
Categories
Skills
Project timeline
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March 20, 2022Experience start
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March 22, 2022Project Scope Meeting
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March 26, 2022First Week Progress Meeting
-
April 2, 2022Second Week Progress Meeting
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April 9, 2022Third Week Progress Meeting
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April 15, 2022Final Project Meeting
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April 17, 2022Experience end
Timeline
-
March 20, 2022Experience start
-
March 22, 2022Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
-
March 26, 2022First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
April 2, 2022Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
April 9, 2022Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
April 15, 2022Final Project Meeting
Meeting between students and company to present project findings and provide the report.
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April 17, 2022Experience end
Overview
- Learner goals and capabilities
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The Path to Customer Success (Path2CS) program will assist diverse women from across Ontario who have lost their jobs in the service sector due to COVID-19. It will prepare them for remote work in Customer Success roles.
Students come from backgrounds such as customer service, retail, hospitality and tourism, food services, and other roles that involve providing products or services to individuals.
- Expected outcomes and deliverables
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The final project deliverables will include:
- A report detailing the problem, recommended solutions, and an action plan.
- A presentation with actionable recommendations about your organization's issue.
If your company has a specific program or format that you would like students to use, please make sure to provide access to any software they might require.
Project Examples
Based on information you provide, students will come up with concrete recommendations for process improvements, which will help your team increase and drive more sales and improve customer satisfaction and retention.
Project examples include, but are not limited to:
- Optimizing client journey in order to improve customer experiences.
- Developing important metrics to track during onboarding, adoption, renewal and escalation. Ex. timelines and milestones.
- Developing new relationship development techniques for a product launch or business model pivot.
- Analyze data in order to predict customer activity and increase retention (decrease churn rate and acquisition costs).
- Reviewing current sales processes and improving or developing a new inbound lead strategy.
- Auditing existing sales emails and call scripts and recommending new approaches to maximize conversions.
Additional company criteria
Companies must answer the following questions to submit a match request to this experience:
Why is the company in need of this project?
What are the prerequisites of the project (data gathering, other projects)?
Who, inside the company, needs to be involved with the project?
Describe the main activities of the project in 4 stages – one main activity per week 1. 2. 3. 4.
What specifically is the company looking to have the participants do?
When are the students doing it?
IDEAL SKILLS SET Please note appropriate projects can accommodate most students, regardless of field of study or experience. We may not be able to fill these skills set exactly.
During the final meeting, are you comfortable with the students making a final presentation in power point and writing a final report on PDF?
What is the maximum number of students your project could accommodate?
Are you available for weekly meetings (4 weeks) with participants to provide feedback ?
What results are you expecting from this project?
Timeline
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March 20, 2022Experience start
-
March 22, 2022Project Scope Meeting
-
March 26, 2022First Week Progress Meeting
-
April 2, 2022Second Week Progress Meeting
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April 9, 2022Third Week Progress Meeting
-
April 15, 2022Final Project Meeting
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April 17, 2022Experience end
Timeline
-
March 20, 2022Experience start
-
March 22, 2022Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
-
March 26, 2022First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
April 2, 2022Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
April 9, 2022Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
April 15, 2022Final Project Meeting
Meeting between students and company to present project findings and provide the report.
-
April 17, 2022Experience end