Path to Customer Success (Path2CS)
Timeline
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November 22, 2021Experience start
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November 23, 2021Project Scope Meeting
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November 27, 2021First Week Progress Meeting
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December 4, 2021Second Week Progress Meeting
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December 11, 2021Third Week Progress Meeting
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December 18, 2021Final Project Meeting
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December 19, 2021Experience end
Timeline
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November 22, 2021Experience start
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November 23, 2021Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
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November 27, 2021First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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December 4, 2021Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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December 11, 2021Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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December 18, 2021Final Project Meeting
Meeting between students and company to present project findings and provide the report.
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December 19, 2021Experience end
General
- Bootcamp
- 24 learners; teams of 4
- 20 hours per learner
- Dates set by experience
- Learners self-assign
Preferred companies
- 4/4 project matches
- Anywhere
- Academic experience
- Any
- Any industries
Categories
Skills
Project timeline
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November 22, 2021Experience start
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November 23, 2021Project Scope Meeting
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November 27, 2021First Week Progress Meeting
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December 4, 2021Second Week Progress Meeting
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December 11, 2021Third Week Progress Meeting
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December 18, 2021Final Project Meeting
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December 19, 2021Experience end
Timeline
-
November 22, 2021Experience start
-
November 23, 2021Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
-
November 27, 2021First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
December 4, 2021Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
December 11, 2021Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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December 18, 2021Final Project Meeting
Meeting between students and company to present project findings and provide the report.
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December 19, 2021Experience end
Overview
- Learner goals and capabilities
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The Path to Customer Success (Path2CS) program will assist diverse women from across Ontario who have lost their jobs in the service sector due to COVID-19. It will prepare them for remote work in Customer Success roles.
Students come from backgrounds such as customer service, retail, hospitality and tourism, food services, and other roles that involve providing products or services to individuals.
- Expected outcomes and deliverables
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The final project deliverables will include:
- A report detailing the problem, recommended solutions, and an action plan.
- A presentation with actionable recommendations about your organization's issue.
If your company has a specific program or format that you would like students to use, please make sure to provide access to any software they might require.
Project Examples
Based on information you provide, students will come up with concrete recommendations for process improvements, which will help your team increase and drive more sales and improve customer satisfaction and retention.
Project examples include, but are not limited to:
- Reviewing current sales processes and improving or developing a new inbound lead strategy.
- Auditing existing sales emails and call scripts and recommending new approaches to maximize conversions.
- Developing new outbound techniques for a product launch or business model pivot.
- Analyze data in order to predict customer activity and increase retention (decrease churn rate and acquisition costs).
- Optimizing client journeys in order to improve customer experiences.
- Developing important metrics to track during onboarding, adoption, renewal and escalation. Ex. timelines and milestones.
Additional company criteria
Companies must answer the following questions to submit a match request to this experience:
Be available for a quick meeting with the Path2CS team to initiate your relationship and confirm your scope is an appropriate fit for the program.
Provide a dedicated contact who is available to answer periodic emails or phone calls over the duration of the project to address student and Path2CS team questions.
Timeline
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November 22, 2021Experience start
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November 23, 2021Project Scope Meeting
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November 27, 2021First Week Progress Meeting
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December 4, 2021Second Week Progress Meeting
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December 11, 2021Third Week Progress Meeting
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December 18, 2021Final Project Meeting
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December 19, 2021Experience end
Timeline
-
November 22, 2021Experience start
-
November 23, 2021Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
-
November 27, 2021First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
December 4, 2021Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
December 11, 2021Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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December 18, 2021Final Project Meeting
Meeting between students and company to present project findings and provide the report.
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December 19, 2021Experience end