Fafa Luxury Canada Virtual Assistant Enhancement

Open
Fafa luxury Canada inc
Brownsburg Chatham, Quebec, Canada
Directrice
(1)
4
Project
Academic experience
120 hours of work total
Learner
Quebec, Canada
Intermediate level

Project scope

Categories
UI design UX design Software development Artificial intelligence
Skills
customer service customer inquiries bilingual (french/english) natural language processing (nlp) artificial intelligence multilingualism user interface (ui) design
Details

Fafa Luxury Canada Inc. is seeking to enhance its customer service experience by developing a virtual assistant tool. The goal of this project is to create a prototype of a virtual assistant that can handle common customer inquiries related to product information, order status, and store locations. This project will allow learners to apply their knowledge of artificial intelligence, natural language processing, and user interface design. The virtual assistant should be able to understand and respond to customer queries in both English and French, reflecting the bilingual nature of the Canadian market. The project will focus on creating a user-friendly interface and ensuring the assistant provides accurate and helpful responses. This initiative aims to improve customer satisfaction and streamline the customer service process.

Deliverables

- A functional prototype of a virtual assistant capable of handling basic customer inquiries.


- A user interface design that is intuitive and easy to navigate.


- A report detailing the development process, challenges faced, and solutions implemented.


- A presentation demonstrating the virtual assistant's capabilities and potential impact on customer service efficiency.

Mentorship
Domain expertise and knowledge

Providing specialized, in-depth knowledge and general industry insights for a comprehensive understanding.

Skills, knowledge and expertise

Sharing knowledge in specific technical skills, techniques, methodologies required for the project.

Hands-on support

Direct involvement in project tasks, offering guidance, and demonstrating techniques.

Regular meetings

Scheduled check-ins to discuss progress, address challenges, and provide feedback.

Supported causes

The global challenges this project addresses, aligning with the United Nations Sustainable Development Goals (SDGs). Learn more about all 17 SDGs here.

Climate action

About the company

Company
Brownsburg Chatham, Quebec, Canada
2 - 10 employees
Education, Telecommunications, Environment, Sales, Trade & international business
Representation
Women-Owned

QUEBEC-based Fafa Luxury Canada Inc. stands out for its dynamism in the import-export sector and its commitment to facilitating the integration of newcomers to Canada. Using an educational and community-based approach, the company offers interactive training and essential information sharing through popular social platforms such as TikTok, YouTube, Facebook and Instagram. Our target audience includes recent immigrants, entrepreneurs and start-ups looking to establish themselves or grow in the Canadian market thanks to our expertise and digital communications.