CRM Integration and Streamlining for medX Smart Solutions

Open
medX Smart Solutions
Hamilton, Ontario, Canada
CEO
(9)
6
Project
Academic experience
80 hours of work total
Learner
Anywhere
Beginner level

Project scope

Categories
Change management Sales strategy Information technology Software development Databases
Skills
contact management systems communication relationship management research customer relationship management
Details

medX Smart Solutions is seeking to enhance its internal Customer Relationship Management (CRM) system by organizing and streamlining contact information from various sources. The current system lacks integration with platforms like LinkedIn, leading to inefficiencies in managing warm inbound leads and other contact data. The goal of this project is to create a cohesive database that consolidates contact information from LinkedIn messages, warm inbound leads, and other relevant sources. This will enable medX Smart Solutions to improve communication, enhance relationship management, and ultimately drive business growth. The project will involve analyzing existing CRM processes, identifying integration opportunities, and implementing a streamlined solution that aligns with the company's operational needs.



- Analyze current CRM systems and identify areas for improvement.


- Research and propose integration methods for LinkedIn and other contact sources. (Especially Analog)


- Develop a plan to streamline contact management processes.


  • Present a clearly proposed solution within the existing CRM framework for the team.
Deliverables

The project deliverables will include a comprehensive report detailing the analysis of the current CRM system and proposed integration strategies. A functional prototype / or clear proposal of the integrated CRM system will be developed, demonstrating the streamlined contact management process. Additionally, a user guide will be provided to assist medX Smart Solutions staff in navigating the new system efficiently.



- Comprehensive report on CRM analysis and integration strategies.


- Functional prototype / or clear proposal of the integrated CRM system.


- User guide for the new CRM system.

Mentorship
Domain expertise and knowledge

Providing specialized, in-depth knowledge and general industry insights for a comprehensive understanding.

Skills, knowledge and expertise

Sharing knowledge in specific technical skills, techniques, methodologies required for the project.

Hands-on support

Direct involvement in project tasks, offering guidance, and demonstrating techniques.

Tools and/or resources

Providing access to necessary tools, software, and resources required for project completion.

Regular meetings

Scheduled check-ins to discuss progress, address challenges, and provide feedback.

Supported causes

The global challenges this project addresses, aligning with the United Nations Sustainable Development Goals (SDGs). Learn more about all 17 SDGs here.

Decent work and economic growth

About the company

Company
Hamilton, Ontario, Canada
11 - 50 employees
Hospital, health, wellness & medical, Technology
Representation
BIPOC-Owned

medX has a suite of products to help improve healthcare efficiency. Our flagship platform helps countless doctors across Canada and the US automate administrative workflows.