Wouessi Delivery Process (WDP)

Open
Wouessi Inc.
Toronto, Ontario, Canada
Rodrigue Fouafou
CEO and Founder
(77)
5
Preferred learners
  • Anywhere
  • Academic experience
Categories
Supply chain optimization Internal communications Operations Project management Customer segmentation
Skills
technology integration customer service turnaround time communication customer support client onboarding project implementation sales operations operations
Project scope
What is the main goal for this project?

The main objective is to investigate and propose improvements to Wouessi's delivery process.

Optimizing the delivery process is crucial as it directly impacts customer satisfaction, turnaround time, and Wouessi's ability to scale operations. An efficient delivery process will allow us to improve client onboarding, reduce project delays, and enhance the overall customer experience. Addressing these issues will allow Wouessi to retain clients more effectively and attract new business. 

What tasks will learners need to complete to achieve the project goal?
  • The project group will evaluate our client journey, starting from the pre-signing stage to post-delivery, identifying areas of inefficiency, communication gaps between teams, and technology integration needs.


  • This project will focus on investigating and improving Wouessi Inc.'s client delivery process. The delivery process spans from the initial client engagement, through contract signing, project execution, and post-delivery support. The aim is to streamline communication between internal teams (sales, operations, customer support) and ensure timely service delivery. By mapping out the current process, students will identify inefficiencies, such as delays in hand-offs between departments and gaps in technology integration.
  • Deliverables include a report describing the inefficiencies in the current delivery process and proven strategies to improve.
About the company
  • https://wouessi.com
  • 11 - 50 employees
  • Technology, It & computing, Business & management, Business services, Sales

Welcome to Wouessi Inc. – Pioneering Digital Excellence.

Vision and Mission:
At Wouessi, we transcend geographical boundaries to envision a world where digital innovation knows no limits. Our vision is to emerge as a global leader, spearheading groundbreaking initiatives that redefine collaboration and drive transformative change on a worldwide scale. Through relentless pursuit of excellence, we aim to drive global digital innovation and leadership, propelling our clients towards unparalleled success.

About our Company:
Wouessi Inc. stands as a beacon of innovation and excellence in the heart of Toronto, Canada, leading the charge in revolutionizing the digital landscape worldwide. Wouessi offers a comprehensive suite of cutting-edge digital services tailored to meet the diverse needs of businesses across the globe.

At Wouessi, our team comprises top talents from diverse backgrounds, bringing a wealth of experience and expertise to every project. We take pride in our collective achievements, successful project implementations, and our role as trusted advisors in the digital realm.

Contact:
Please contact rod@wouessi.com for any questions or concerns you may have.