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Customer Service Representative
Teleperformance Canada
Toronto, Ontario, Canada
November 2019 - July 2020
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Business Analyst Executive
Sunhillworks Ltd.
Dhaka, Dhaka Division, Bangladesh
January 2015 - August 2018
• Conducted research and development methods to analyze, explain and forecast business and patterns.
• Analyzed factors which determine growth and advise the board on policies to increase business activities.
• Monitored business data to assess the effectiveness and advised on the strategy.
• Extracted and translated requirements from the clients.
• Simplified requirements and delivered it to the technical team.
• Documented the requirements and analyzed them.
• System Operation and supported project implementation.
• Examined problems related to the business activity.