Customer Support / Ticketing System for BoardSpace - part 2

We already have a web application with customers in Canada and the United States. For our condo and homeowner association clients, we would like to expand our features to include a customer support/ticketing system. Planning for this feature started with a previous Springboard project. The initial project conducted customer research, competitive market analyses, identification of key features and created initial low-fidelity wireframes. This project will build on their work. Lo-fidelity wireframes will be further developed into mid-high fidelity wireframes. Initial testing with the wireframes with key customers will serve to validate initial designs as well as identify missing aspects.